Terms and Conditions
Effective Date: July 28, 2025
SB Express Courier Service
1. Acceptance of Terms
· By using SB Express Courier Service, you agree to be bound by these Terms and Conditions.
· If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
· We offer courier services for documents, packages, and medical items within our service area.
· All deliveries are subject to availability and scheduling.
3. User Responsibilities
· You agree to provide accurate delivery information and ensure packages are ready at the agreed time.
· You are responsible for properly packaging items to ensure safe delivery.
4. Payment Terms
· Payment is due upon receipt of invoice unless otherwise agreed in writing.
· We accept approved forms of payment as listed on our website.
5. Delivery Times and Limitations
· Delivery times are estimates and not guaranteed unless explicitly stated.
· We are not liable for delays caused by unforeseen circumstances such as traffic, weather, or third-party delays.
6. Prohibited Items
· You may not send any illegal, hazardous, or prohibited items through our service.
· We reserve the right to inspect and reject any package that violates our policy.
7. Liability
· SB Express Courier Service is not responsible for loss or damage to items unless caused by gross negligence.
· Our liability for lost or damaged goods is limited to the value declared at the time of shipment or $100, whichever is less.
8. Cancellations and Refunds
· Cancellations must be made at least 1 hour before the scheduled pickup time.
· Refunds are processed at our discretion and based on the specific circumstances of the cancellation.
9. Modifications to Terms
· We may update these Terms and Conditions from time to time.
· Continued use of our services after changes means you accept the updated terms.
10. Contact Us
· If you have any questions about these Terms and Conditions, please contact us at:
· Email: seantee@sbexpresscourier.com
· Phone: 844-415-3212
Return and Refund Policy
Effective Date: July 28, 2025
SB Express Courier Service
1. Terms of Return
· You may request a return or refund within 7 days of your scheduled delivery or pickup date.
· Requests made after 7 days will not be eligible for a refund.
2. Condition of Return
· All items must be in their original condition.
· Packages must not have been opened, tampered with, or used in any way that compromises their integrity.
· If you are returning items on behalf of a third party, proper authorization is required.
3. Reason for Return
· Returns and refunds may be issued for the following reasons:
· - Package was delivered to the wrong address due to our error.
· - The item was damaged during transit.
· - The service was not completed as requested due to a fault on our end.
4. Return Process
· To initiate a return or refund, please contact our customer service within the 7-day window.
· Provide your full name, order number, contact information, and the reason for the return.
· You may contact us via email at seantee@sbexpresscourier.com or call 844-415-3212.
5. Refund Process
· Once your return or claim is approved, your refund will be processed to your original payment method.
· Refunds typically take 7–10 business days to appear, depending on your financial institution.
· If additional verification or information is needed, we will notify you promptly.
6. Non-Returnable/Non-Refundable Items
· We do not accept returns or issue refunds for:
· - Deliveries delayed due to weather or traffic conditions outside of our control.
· - Incorrect delivery addresses provided by the sender.
· - Items that violate our prohibited goods policy.
· - Services successfully completed and signed off by the recipient.
7. Contact Details
· For any questions or to begin a return or refund, contact us at:
· Email: seantee@sbexpresscourier.com
· Phone: 844-415-3212
· Address: 175 South Third Street, STE #200, Columbus, OH 43215
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.